Frequently Asked Questions

Everything you always wanted to know about tube packaging, but were afraid to ask over the phone.

Top 5

We can produce tubes in any size. Many pre-made sizes are available in stock for quick delivery. You can order them in any quantity directly on our website – www.papertube.co/shop

If the size you want is not stocked, we can custom make it. Because of setup time and costs, there is a 1000 piece minimum order quantity for custom-made tubes.

Yes. All paper used in manufacturing is 100% recycled and comes from FSC certified sources. Our tubes are completely recyclable and reusable. We’re in the process of testing them for biodegradability as well.

Our ready-made blank tubes are safe for dry goods. Many of our customers use them for tea, coffee, nuts and other dry food products. We can produce completely custom tubes with aluminum foil and PE lining which are certified food-safe. Minimum order quantity is 5000 pcs. It’s always best to package your products in a sealed poly bag before putting them into the tubes to retain longer shelf life.

We are about to release push-up tubes with a free-moving bottom disc featuring an oil-resistant lining for cosmetic and skincare products. We expect to begin shipping these in stock and custom sizes by mid 2018.

1-piece tubes with metal or plastic closures.

2-piece telescoping tubes where the cap fits on top of the base when the tube is closed. We can do straight or rolled edges on the top and bottom

3-piece telescoping tubes where the cap fits on top of the “lip” for a flush-fit look. These tubes can also have a rolled or straight top and bottom edge.

Size & Fit

We can produce tubes in any size. Many pre-made sizes are available in stock for quick delivery. You can order them in any quantity directly on our website – www.papertube.co/shop

If the size you want is not stocked, we can custom make it. Because of setup time and costs, there is a 1000 piece minimum order quantity for custom-made tubes.

Probably yes. Part of what sets the Paper Tube Co. apart from the competition is that we provide industrial design and engineering to not only package your product, but to show it off with tube construction that may include inner tabs, blocked space, special inserts and more.

We get all kinds of requests, from custom paper straws to carpet cores. While the answer is YES most of the time, there are things we’re not known for. We don’t generally produce diameters smaller than 10mm. We also don’t specialize in really thick cores for industrial applications. Our typical wall thicknesses range from 1mm to 5mm. Tubes that are longer than 15” or wider than 6” get really expensive to ship so expect some premium pricing if you need those. Let us know what you need and we shall assist.

Tube Types & Materials

1-piece tubes with metal or plastic closures.

2-piece telescoping tubes where the cap fits on top of the base when the tube is closed. We can do straight or rolled edges on the top and bottom

3-piece telescoping tubes where the cap fits on top of the “lip” for a flush-fit look. These tubes can also have a rolled or straight top and bottom edge.

Yes. We have a wide variety of materials besides coated and uncoated papers. We can make custom tubes using cloth, leather-like, metallic, textured, and specialty papers and laminates. We’ll advise which materials work best with the type of customization you desire.

Yes. All paper used in manufacturing is 100% recycled and comes from FSC certified sources. Our tubes are completely recyclable and reusable. We’re in the process of testing them for biodegradability as well.

We are about to release push-up tubes with a free-moving bottom disc featuring an oil-resistant lining for cosmetic and skincare products. We expect to begin shipping these in stock and custom sizes by mid 2018.

Our ready-made blank tubes are safe for dry goods. Many of our customers use them for tea, coffee, nuts and other dry food products. We can produce completely custom tubes with aluminum foil and PE lining which are certified food-safe. Minimum order quantity is 5000 pcs. It’s always best to package your products in a sealed poly bag before putting them into the tubes to retain longer shelf life.

We can produce airtight composite paper cans with peelable membrane closures and inner foil lining. Your packaging and fulfillment partner would need to have proper equipment to seal the tubes after filling them with your product.

Not yet, but we’re working on it. Currently, customers use our tubes to help their products stand out on the shelf in a retail environment or as part of their product’s appeal. Typically, customers selling products that require a childproof container, use our tubes as secondary packaging for increased visibility and marketing.

Ordering & Shipping

All design and engineering is done in the US at our headquarters just outside of Chicago. Our dedicated manufacturing facilities are located in China to keep your prices low.

Pre-made blank stock tubes ship out the next business day. Pre-made stock tubes with custom screen printing take 10-14 business days to produce. Completely custom tubes made from scratch take 6-8 weeks to produce. This includes pre-production samples and mass production. Shipping times depend on location and shipping method chosen.

We sell two types of orders: pre-made stock tubes and completely custom tubes. There is no minimum order quantity for stock tubes. Custom tubes are built from scratch based on your specifications. Because of setup time and costs, there is a 1000 piece minimum order requirement.

Let us know the exact tube dimensions, quantity, and the type of customization you need and we will send you a price quote. We will also send you a design template so you can lay out your artwork. Once the final artwork is submitted and the order is placed, we will make a pre-production sample for your approval. This process takes 10-14 business days. When the sample is approved, mass production and shipping take about 6-8 weeks.

We provide store credit or exchange for all unused, non-printed, ready-made tubes purchased through our website. Return shipping to be paid by the customer. The credit amount will be the cost of the product minus 10% restocking fee. We urge you to purchase one or two samples first to test the fit before buying a larger quantity. Custom orders are non-refundable.

Yes, we ship globally. Any VAT, customs and import duties are not included and are collected upon delivery, unless pre-paid during the checkout.

You most certainly can. If you’re not sure that your product will fit, you can purchase one or several of our ready-made tubes directly on the website. When you place a larger order, we can credit the cost of the samples towards that purchase.

When we’re making custom tubes, we provide samples free of charge after the orders has been placed and artwork has been submitted. These samples are used for proofing before we proceed with mass production.

We handle everything from design through storage and fulfillment. We can design your artwork, engineer custom inserts, manufacture the tubes, stuff you products inside, warehouse for as long as you need, and drop ship to your customers or retailers. Think of us as your outsourced in-house packaging department.

We can split your total order quantity into various artwork versions. In fact, this is something we do on a regular basis for all types of products – teas, candles, bath bombs, skincare and others. Minimum quantity per SKU for custom tubes is 500 pcs.

Artwork & Customization

Yes, we can screen print ready-made tubes using any Pantone color. Tubes and printing can be purchased directly on our website. Prices for printing vary based on quantity. See our website for the most current prices. Please allow 2-week production time for any orders that require custom printing.

We can make any color you need. Our pre-made stock tubes come in a variety of colors, including black, kraft, white, grey, and some textured finishes. See the SHOP section of our website for the entire selection. Additionally, we can produce any Pantone or process color for special orders.

Definitely! We can do foil stamping, spot UV, embossing and debossing. We can also use a variety of substrates for added effects.customization options

All custom-made orders are printed offset. This gives our customers print results that are very high quality and allows us to print on a variety of materials. Additionally, unit costs go down as order volume goes up.

We accept vector-based Illustrator files, high-resolution Photoshop and PDF files. For best results, all raster artwork should to be at least 300 DPI. This ensures very sharp and clear results.

Absolutely! We can handle everything from small artwork adjustments to full-scale packaging design and engineering. All design work is done in-house by our talented designers. Let us know how we can assist.

Pricing

Stock blank tubes can be ordered directly from the website, are paid in full and shipped immediately. Custom tubes require 50% deposit with balance paid before shipping. Payment terms are available pending credit application approval.

No, sorry! We have to make sure the product is in our warehouse before we take your money. We cannot hold inventory without payment either. We would be happy to steer you towards a custom order if you need something we don’t have immediately available.

We are very proud of our work and of our relationships with our customers. Pricing is based on tube size, order quantity, and the type of customization. With that said, we work with all reasonable budgets and offer discounts on a case-by-case basis for repeat volume purchases.

We work with many resellers and print brokers and would be happy to offer wholesale pricing to qualified customers – promotional companies, packaging and print brokers, retailers, and anyone reselling our products. If you’re asking about volume discounts, then definitely! Our pricing is based on, among other things, total order quantity.

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